How to order

  • Please email us at : sales@pksilvergroup.com and then our customer service team will get back to you within 24 hours.
  • Please inform which collection you would like to order. You also can ask to review full catalogue before placing the order.
  • Our minimum order is only 50 pcs per design  and $1,000 per order.
  • Our team will get back to you with quotation and Performa invoice with full detail of item’s specification.
  • You just need to review the list and confirm back for start the production process.
  • Production time will take 4-8 weeks (depending on order

Order jewelry sample?

  • If you are first time Customer.
  • You can order a variety of samples to assess the company's quality.
  • PK Silver Group Co., Ltd. welcomes and supports customers who want to see product samples to test the market before placing large orders with us.

Product Samples Policy?

  • Minimum sample order is 3-10 pcs/prs per designs,with an amount of $200.
  • We do not allow various sizes of ring per order.
  • We do not distribute any PRODUCT SAMPLES for free.
  • We require 50% deposit payment upfront plus shipping fee before starting the production.(If you have your own shipping account please let us know.)
  • We accept payment method by T/T only
  • (Please note for Oversea T/T will result in a 5% additional charges of your total order.)
  • Delivery time is 4-6 weeks.
  • Customers are responsible for any customs tax and duties for clearance.

Packed and Wrapped?

  • Normally, We packed with separate back zippers and a well-protected packing process before being packed in a box for ready to shipping.
  • If you have special packing instructions, Please inform us and We happy to do for you.
  • For Your own brand's packaging. You can send packaging components, boxes, cards, price tags, barcodes, etc. to our factory.
  • We are happy to provide packing service for you. We are willing to save cost and time for you.

Return Policy?

  • All sales are final. Once the customer has sent an order to confirm the order, it cannot be canceled or changed.
  • Defective items must be reported within 5 business days of receiving the order along with our Item Code number and The commercial invoice number by P.K.Silver Group Co., Ltd.
  • Defective items must be returned to us within 30 days of receiving the order.
  • The returned product must be in the original condition.
  • if it not in original condition, P.K. Silver Group Co., Ltd. will charge the cost for repairs, improvements, and used items returned.
  • All return shipping costs are the customer’s responsibility.
  • P.K.Silver's sales team will inform you of packaging and return instructions when giving you the invoice number.
  • Please note that no credit or refund will be issued unless agreed upon in advance.
  • Please allow 4-8 weeks for a replacement to be received and processed.